How this scam works
A criminal gathers your personal details through social media or phishing, then contacts your mobile provider pretending to be you. They claim to have lost their phone and request your number be moved to a new SIM in their possession.
The moment it happens, your phone loses signal. While you're troubleshooting what looks like a network issue, the criminal is using your number to reset passwords and authorise transfers.
Red flags to watch for
- your phone unexpectedly shows "No Service", "SOS only", or "SIM not provisioned" in an area where you normally have signal
- you receive unexpected "new login" notifications to your email
- you stop receiving texts or calls without explanation
What to do immediately
- contact your mobile provider straight away from another phone and ask if a SIM swap has been requested
- if confirmed, ask them to reverse it immediately
- change your account passwords from a secure device
- contact our support team straight away via the in-app chat or at support@bloxley.com
How to protect yourself
- set a SIM PIN through your phone settings to prevent unauthorised SIM swaps
- where possible, use an authenticator app for two-factor authentication instead of SMS. Authenticator apps are tied to your device, not your phone number
- keep your device protected with a strong passcode and biometric security