Best practices
- never share your passcode, verification codes, or account details with anyone, including someone claiming to be from bloxley
- be cautious of offers that seem too good to be true
- always type website URLs directly rather than clicking links in messages
- verify sellers and websites through reviews before making payments
- for high-value purchases, inspect items in person or via video call
- if bloxley flags a concern about a recipient, stop and review before proceeding
Recognise the warning signs
bloxley will never ask for your passcode or verification codes by phone, email, or text. If you receive a message like this, don't engage. Report it to us straight away via the in-app chat.
If you've been targeted
- stop all communication with the suspected fraudster
- change your passcode immediately
- contact our support team via the in-app chat straight away
- report the fraud in the app by tapping your profile icon, scrolling to "Help Center", and tapping "Report fraud"
- consider filing a police report where applicable
If you need help, contact our support team via the in-app chat or at support@bloxley.com.