If you think you've sent money to a fraudster, act quickly by securing your account and reporting the transfer.
Secure your account
- Stop all communication with the scammer
- Freeze your card in your bloxley app by swiping to the cards tab, then select the card you want to freeze and tap 'Freeze'. Alternatively, you can terminate it by going to the 'Settings' icon and tapping 'Terminate card'
- Contact the financial institution where your account is held. If it's bloxley, request chat support in the help center
- If you can, report the matter or provide details of the scammer to the police
Report the fraudulent transfer:
- Open the bloxley app and log in to your account
- On the home screen, tap your avatar icon to open your profile
- Scroll down and tap 'Help center'
- Under Fast support, tap 'Cancel a transfer'
- Tap 'Show all transfers'
- Select the transfer in question
- Tap 'Report a problem'
- Follow the prompts and provide as many details as possible
Once submitted, our team will investigate the issue. You'll receive updates via email.
Money sent from an external bank to a bloxley member
Since the transfer has been sent from your external bank account to another person's bloxley account, we can't check their account or help you with the reversal.
Reach out to the sending bank and request the transfer to be recalled from their end to recover the funds.
We can't take action from our end. However, if the sending bank reviews this case and reaches out to us regarding the case, our team will be able to assist them.
Need more help? If you need help resolving this issue, our Customer support team is here 24/7 via in-app chat or via mail at support@bloxley.com.