If your transfer to a bank account has failed, it could be due to several reasons related to the processing of your transaction.
Common reasons for rejected transfers
Sometimes transfers fail when the bank or payment system detects an issue. This usually happens if:
- Your Bloxley account doesn't have enough funds to complete the transaction
- The bank details you entered are incorrect or incomplete
- The intermediary or recipient bank is still processing the transaction
- The recipient bank has rejected the transfer
Common reasons for transfers being reverted
- Check your registered email address for any communication from us asking for documentation or additional information
- Confirm that you have used the accurate account details. For international transfers, make sure to use your SWIFT details
- Check which account details to use for receiving a bank transfer in this article
- Your transfer may be reverted if its currency or originating country is unsupported. For a complete list of affected countries and currencies, check out this article
If the transfer was processed but reverted after
- Local transfers: Returned in 3–5 business days
- International transfers: Returned in 15–20 business days
Once a transfer has been reverted, we're unable to reassign it to the recipient account, nor can we expedite the return process.
If your refund is delayed: Contact our customer support via in-app chat to get a return confirmation, which will help the sending bank locate the funds.
Important note: The timing of transfer reversals when incorrect account details are used is determined by the originating bank. We can't track or influence its status before completion.
Need more help? Our customer support team is here 24/7 via in-app chat.