If the amount that arrived in your bloxley account is lower than expected, there are a few common reasons why:
Transfer fees
Some transfers include fees that reduce the final amount you receive. These fees may come from:
- bloxley. For certain domestic or international bank transfers
- The sender’s bank. Depending on their bank’s policies
- Intermediary banks. Especially for international wire transfers
Foreign exchange rates
If the transfer was in a different currency, the amount received may vary based on the real-time exchange rate and any FX margin added by the sender’s bank or bloxley.
Currency conversion fees
Some international transfers involve conversion fees from the sender’s bank, the receiving bank, or both. These are usually deducted before the funds hit your account.
If you're unsure why the amount is lower than expected:
- Ask the sender to review their transaction receipt
- Compare the sent and received amount to spot any discrepancies
- Check with their bank for a breakdown of any deductions on their side
Need more help? If you have more clarification about specific transfers or fees, our Customer support team is here 24/7 via in-app chat.