You can only have one bloxley account per phone number and email address. If you've accidentally created more than one, you'll need to close the duplicate to stay in line with our Terms & Conditions.
If you have access to both accounts
- log in to the account you want to close
- tap your profile icon on the home screen
- tap "All account details"
- scroll down and tap "Close account"
If you can't log in to the duplicate account
- open the bloxley app
- tap "Forgot passcode" on the welcome screen
- choose to receive a verification code via email or phone number
- enter the code
- create and confirm a new passcode
- then follow the steps above to close the account
If you're still having trouble, contact our support team via the in-app chat or at support@bloxley.com.