If your device has been lost or stolen, it's important to act quickly to secure your bloxley account and protect your information.
If you don't have access to your account:
Contact customer support immediately through the following channels:
- Website chat: Visit bloxley.com and use our chat feature to speak with a support agent.
- Email: Send a message to support@bloxley.com with the subject line "Lost or Stolen device".
If you still have access to your account:
- Freeze your cards temporarily
- Change your passcode
- Contact customer support immediately through the support chat in the app
Acting quickly helps protect your account and prevents unauthorized access to your funds.
Our support team is available 24/7 through in-app chat.