As a regulated financial platform, we're required to carry out periodic account reviews. We know this can be inconvenient and we aim to complete reviews as quickly as possible.
What happens during a review
We verify your account information and carry out routine security checks to ensure everything is in order. This is a standard regulatory requirement and doesn't necessarily indicate any wrongdoing on your part.
Some features may be temporarily unavailable while the review is in progress.
Do I need to do anything?
In most cases, no. If we need additional information from you, we'll reach out by email with clear instructions.
How long does it take?
Reviews typically take up to 3 working days. We'll notify you as soon as it's complete.