When a refund or chargeback is processed to your closed bloxley account, your funds remain secure since closed accounts cannot accept incoming payments. The money will automatically bounce back to whoever initiated the transaction, whether that's a merchant, individual sender, or the issuing bank.
What you should do
- Wait for the funds to return to the sender. Processing times may vary depending on the issuer.
- Contact the merchant or sender to confirm they’ve received the returned funds.
- If you're unsure where the funds went, you can also reach out to our Customer support team via in-app chat for assistance.
Need more help? Our support team is here 24/7 via in-app chat or via mail at support@bloxley.com.