Closed accounts can't accept incoming payments. Any refund or chargeback sent to a closed bloxley account will automatically be returned to whoever initiated it, whether that's a merchant, a sender, or their bank.
Your funds are not lost.
What to do
- wait for the funds to be returned to the sender. Processing times vary depending on the issuer
- contact the merchant or sender directly to confirm they've received the returned funds
- if you're unsure where the funds went, contact our support team via in-app chat or at support@bloxley.com