My transfer between another bloxley user wasn’t received

Transfers between bloxley members are processed immediately. If a transfer hasn't arrived, here are a few things to check.

Check the transfer status

1. open the bloxley app and log in
2. go to the "Accounts" tab on the home screen
3. scroll down to your recent transactions and tap the transfer in question
4. check the status in the transfer detail view

Common reasons a transfer may not have arrived

• the recipient's account is not fully verified
• the recipient's account is temporarily restricted
• the transfer was sent to the wrong bloxID, phone number, or name
• the recipient has discoverability turned off and may not have received the notification

Ask the recipient to check

Ask the recipient to check their transaction history and notification settings. The transfer may be pending on their end.

Still not received?

Contact our support team via the in-app chat or at support@bloxley.com. Have the following ready:

• the recipient's name or bloxID
• the amount sent
• the date and time of the transfer