Check your account
- make sure your identity verification is complete
- check that your account is not restricted or under review
- ensure you have enough funds to cover the transfer
Check the recipient
- confirm the recipient's account is verified and not restricted on their end
- make sure you're searching by the correct name, phone number, or bloxID
- the recipient may have disabled their discoverability settings, making them unsearchable. Ask them to check under "Security & data privacy" that "Get discovered by phone" or "Get discovered by bloxID" is turned on
Compliance checks
All transfers between bloxley members are subject to security checks. If a transfer doesn't meet the required criteria, it may be declined.
Transfer limit
Transfers to bloxley members are capped at €100.000 per transaction. Make sure your transfer doesn't exceed this limit.
If you've checked all of the above and still can't send, contact our support team via the in-app chat or at support@bloxley.com.