Act quickly. The sooner you report it, the better your chances of protecting your funds.
Step 1: secure your account
- stop all communication with the suspected fraudster
- change your passcode immediately if you think someone has accessed your account
- contact our support team via the in-app chat straight away
Step 2: report the fraud
You can easily report suspicious activity directly from the bloxley app using either of these two methods.
Via the Support chat:
- open the bloxley app and login
- tap your profile icon on the home screen
- scroll down to "Support chat"
- fill in all information related to your experience
Via our Help center:
- open the bloxley app and log in
- tap your profile icon on the home screen
- scroll down to "Help center"
- search for the article topic "Report fraud"
- tap the "Chat with us" button
- select the concern: "Report fraud"
- follow the steps to submit your report
What happens next
Our team will review your case and work to secure your account. We'll be in touch if we need any additional information, such as a police report number.
We also recommend filing a police report where applicable.
Need help straight away?
Create a support ticket by emailing support@bloxley.com or ask our agent to create one for you.