If a transfer hasn't arrived within the expected timeframe, here's what to check.
Expected timeframes
- bloxley to bloxley transfers: immediate
- SEPA Instant: typically within seconds
- SEPA Credit Transfer: within 1-2 business days
- SWIFT international: 1 to 5 business days
Common reasons for delays
- the transfer was sent on a weekend or public holiday
- additional security or compliance checks are being carried out
- the recipient's bank is taking additional time to credit the funds
Check your email
If we need additional information to process a transfer, we'll reach out by email. Follow any instructions provided.
If your transfer hasn't arrived within the expected timeframe, contact our support team via the in-app chat or at support@bloxley.com. Have the recipient's name, amount, currency, and approximate date of transfer ready.