I’m unable to verify my identity
How to submit your verification
When we need you to verify your identity, you'll receive an email and a push notification. Tap either to go directly to the verification screen in the app, then follow the steps.
If you don't see any prompts, check your email for an update from us.
My document was rejected
To pass verification, your document must meet the following:
- it's a valid passport or national ID card (unexpired)
- it isn't damaged, handwritten, or hard to read
- all four corners are visible in your photo
- the name and details match what you entered during sign-up
- non-EEA nationals must also provide a valid residence permit with at least one year remaining
My verification is pending
Most verifications complete within minutes. In some cases it can take up to 1–2 business days. We'll notify you by email and push notification once it's done.