Whether a transfer can be cancelled depends on its current status. Here's what each status means and what you can do.
How to check your transfer status
- open the bloxley app and log in
- go to the "Accounts" tab on the home screen
- scroll down to your recent transactions
- tap "See all" to view your full transaction history
- tap the transfer to see its current status
Processing
The transfer has been initiated and is being handled by our system. This is the only stage where cancellation may be possible. Contact our support team immediately via the in-app chat if you need to try to stop it. We cannot guarantee cancellation at this stage.
Always double-check your recipient details before confirming a transfer.
Processed
The transfer has been successfully completed. Funds have been sent or received and the transaction is final. Cancellation is no longer possible.
Rejected
The transfer couldn't be completed due to invalid recipient details, insufficient funds, or a system error. No money was moved. Your funds are available straight away.
If you need urgent help with a transfer, contact our support team via the in-app chat or at support@bloxley.com.