Standard refund processing
Refunds may take up to 5 days to appear in your account from the moment the merchant initiates it. Once we're notified, the refund will appear in your upcoming payments at the top of your transaction list.
If you're waiting for a refund
- wait up to 5 business days for the funds to arrive
- contact the merchant to confirm they've processed the refund on their end
- if you're unsure where the funds went, contact our support team via the in-app chat
Refund was declined or reverted
Contact the merchant and ask them to process the refund again.
Refunds on inactive cards or closed accounts
Refunds will still be processed even if the card used is no longer active. If the merchant asks for a card, let them know the original card is inactive and provide an active bloxley card instead.
I received less than expected
Contact the merchant directly to clarify the amount. If they're unresponsive, you can raise a dispute directly in the app. Visit our article on filing a dispute for more information.