Most disputes are resolved within 5 weeks. More complex cases may take up to 12 weeks. We're unable to speed up this process as it involves multiple parties.
You can monitor your dispute status by tapping on the transaction in the app.
Expected timeframes
Fraud cases are typically resolved within 10 days of reporting. ATM-related disputes may take up to 45 days. General transaction disputes may take up to 90 days from the initial report.
These are estimated timeframes. Cases requiring additional documentation may take longer.