Most disputes (up to 85%) are resolved within 5 weeks, though more complex cases may extend up to 12 weeks. Please note that we cannot expedite this process as it involves multiple parties. You can monitor your dispute status by tapping on the transaction within your bloxley app.
Expected resolution timeframes
The time required for resolution varies depending on your case type:
- Fraud cases: Typically resolved within 10 days of reporting
- ATM-related disputes: Up to 45 days from the date you report the issue
- General transaction disputes: Up to 90 days from the initial report
Please note that these are estimated timeframes. Cases involving complex circumstances or requiring additional documentation may take longer to resolve.
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