If you see a transaction you didn't authorise, act straight away.
Contact the merchant first
If you recognise the merchant but the amount is wrong, contact them directly first. Most issues can be resolved without a formal dispute.
How to report a fraudulent transaction
- open the bloxley app and log in
- tap your profile icon on the home screen
- scroll down and tap "Help center"
- under Fast support, tap "Dispute a transaction"
- select the suspicious transaction
- tap "Dispute transaction"
- follow the steps and provide as much detail as possible
Once submitted, our team will investigate and you'll receive updates by email.