If you notice a transaction that looks unfamiliar, incorrect, or unauthorised, report it as soon as possible.
Contact the merchant first
Most refunds can be processed by the merchant directly. If you need to raise a formal dispute, keep any evidence of the merchant's response as this will help your case.
How to file a dispute
- open the bloxley app and log in
- tap your profile icon on the home screen
- scroll down and tap "Help center"
- under Fast support, tap "Dispute a transaction"
- select the transaction you want to dispute
- tap "Dispute transaction"
- follow the steps and provide as much detail as possible
Once submitted, our team will investigate and you'll receive updates by email.