If you notice a transaction that looks unfamiliar, incorrect, or unauthorised, report it as soon as possible.
Contact the merchant first
For card transactions, the quickest resolution is often to contact the merchant directly. Most refunds can be processed by the merchant without a formal dispute. If you do need to raise a dispute, keep any evidence of the merchant's response as this will help your case.
How to dispute a transaction
If contacting the merchant was unsuccessful, follow these steps:
- open the bloxley app and log in
- tap your profile icon on the home screen
- scroll down and tap "Help center"
- under Fast support, tap "Dispute a transaction"
- select the transaction you want to dispute
- tap "Dispute transaction"
- follow the steps and provide as much detail as possible
Once submitted, our team will investigate and you'll receive updates by email.
Unauthorised transaction?
If you believe a transaction was made without your authorisation, report it straight away. Visit our article on reporting a fraudulent transfer for more information.