If you're having trouble sending money to a new recipient, here are the most common issues and solutions:
Make sure the recipient’s details are correct
Double-check that you’ve entered their bank details correctly, especially:
- Account number and routing number (for US banks)
- SWIFT/BIC code (for international transfers)
- Recipient's full name and address
- Valid postcode/ZIP code
One small typo can prevent the transfer from completing.
Common reasons transfers failRecipient issues:
- Unsupported recipient: We can't transfer to certain countries, banks, or merchants
- Invalid account details: Account number, IBAN, or other details don't match bank records
- Closed account: The recipient's account may be inactive or closed
- Invalid address or postcode: Incorrect location information provided
Your account issues:
- Insufficient funds: Not enough money in your account (you'll get notified 24 hours before scheduled payments)
- Account restrictions: Your account may need additional verification or have temporary limits
- Compliance checks: Additional security verification may be required by law
Technical issues:
- Outdated app: Make sure you're using the latest version of bloxley
- First-time transfer: Additional identity verification may be required for new recipients
What happens if a transfer fails?
- The funds stay in your account (no waiting for reversal)
- Money is available to use immediately
- You can try again once the issue is resolved
Verify your identity
If it’s your first time sending money to a new bank account, bloxley may require additional identity verification for security purposes. You’ll see a prompt in the app if action is needed.
Need more help? If you’re still having trouble adding a new recipient or completing your transfer, our Customer support team is here 24/7 via in-app chat.