Check your account
- make sure your identity verification is complete
- check that your account is not restricted or under review
- ensure you have enough funds to cover the transfer and any applicable fees
If a transfer fails, the funds haven't left your account and are available straight away.
Check the recipient details
- double-check the IBAN is correct and contains no errors
- for international transfers, make sure the SWIFT/BIC code is included
- ensure the recipient's name matches the account holder's name exactly
- verify the recipient's account is still active and hasn't been closed
- check the postal code and address are correct for international transfers
Unsupported recipients
bloxley is unable to process transfers to certain recipients, including accounts in prohibited countries. If your transfer is being blocked, the destination may not be supported.
Duplicate recipient
If the IBAN you're entering is already saved under an existing beneficiary, the app will flag this. Tap "View recipient" to use the existing contact instead.
If you've checked all of the above and still need assistance with a pending or failed transfer, please reach out to our support team through the in-app chat or at support@bloxley.com, and include your transfer details in the message.